Return Window

We accept returns within 30 days of delivery for eligible items. Items must be unused, uninstalled, and
in original packaging with all parts included. Proof of purchase is required.

Non-Returnable Items

• Special order or custom-finish items
• Clearance or discontinued items
• Installed, used, or modified items
• Items not in original condition or packaging

Return Process

Please contact us before sending any item back to receive a Return Authorization (RA) number. Unauthorized returns may not be accepted.

Restocking Fee

Approved returns may be subject to a 10%–25% restocking fee depending on the supplier.

Shipping Costs

Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the item is defective or we made an error.

Damaged or Defective Items

Report issues within 5 business days of delivery with photos. We will arrange a replacement or refund after review.

Exchanges

Exchanges are processed as a return and new order. Price differences may apply.

Drop-Ship Orders

Some items ship directly from manufacturers. Returns still go through us and must be authorized in advance.

Refund Timing

Refunds are processed within 5–10 business days after inspection.

Thanks,
Handles on the Go